Welcome to Giftella.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or place an order on our website, we may collect the following information:
- Full Name
- Mobile Number
- Email Address
- Shipping & Billing Address
- Payment Information (processed securely via payment gateways)
- IP Address & Device Information
- Order History
- Communication details with customer support
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To provide customer support
- To send order updates and tracking details
- To improve our website and services
- To prevent fraud and unauthorized transactions
- To comply with legal obligations
- To send promotional offers (only when permitted)
3. Payment Security
We do not store your debit/credit card details on our servers.
All payments are processed securely through trusted third-party payment gateways.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared with:
- Courier and delivery partners
- Payment gateway providers
- Technical service providers
- Government authorities if legally required
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze traffic and user behavior
- Provide a better shopping experience
You can disable cookies through your browser settings if preferred.
6. Data Protection
We take reasonable security measures to protect your personal information from:
- Unauthorized access
- Misuse
- Data loss
- Alteration or disclosure
However, no online platform can guarantee 100% security.
7. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external websites.
8. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
9. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate details
- Delete your data (subject to legal/business requirements)
- Opt out of promotional communications
For such requests, please contact us using the details below.
10. Changes to This Policy
Giftella reserves the right to update or modify this Privacy Policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Website: www.giftella.in
Email: support@giftella.in
Customer Support / WhatsApp: [Add Your Contact Number]
By using Giftella, you consent to this Privacy Policy and agree to its terms.