Welcome to Giftella.in
We are committed to providing high-quality birthday decoration and party products with secure packaging and timely delivery. Please read our Refund & Returns Policy carefully before placing an order.
1. Eligibility for Return or Replacement
Most of our products such as balloons, birthday decoration items, foil balloons, LED products, banners, cake toppers, party props, and customized items fall under the hygiene and party-use category. Therefore, Returns or Replacements will only be accepted under the following conditions:
- The product received is damaged or defective
- Wrong item delivered
- Missing quantity/items in the package
- Manufacturing defect found
Customers must report the issue within 24 hours of delivery.
2. Mandatory Unboxing Video
A proper continuous unboxing video is mandatory for any Return, Replacement, or Damage claim.
The video must clearly show:
- The sealed package before opening
- Shipping label visible properly
- Complete opening process without cuts or pauses
No claim will be accepted without an unboxing video.
3. Non-Returnable Products
The following items are non-returnable and non-refundable:
- Inflated balloons
- Used decoration items
- Customized or personalized products
- Opened party decoration kits
- Consumable items such as confetti, ribbons, tapes, glue dots, etc.
- Minor color variations
- Complaints due to misunderstanding of size or product description
- Packaging damage without actual product damage
4. No Return for Change of Mind
Returns or refunds will not be accepted for reasons such as:
- Product not liked after delivery
- Event cancellation
- Duplicate order placed by mistake
- Wrong product selected by customer
- Product no longer needed
- Courier delays or delays caused by natural conditions
Customers are advised to check product details, size, color, and quantity carefully before placing an order.
5. Replacement Process
If the claim is verified and approved:
- A replacement product may be shipped
or - Store credit / partial refund may be provided
The final decision will depend on product availability and claim verification.
6. Refund Policy
Refunds will only be processed in the following situations:
- Product is out of stock
- Replacement is not possible
- Verified damaged or wrong product case
Approved refunds will be processed within 5–7 working days to the original payment method.
7. Return Shipping
- Returns sent without prior approval will not be accepted.
- For valid claims, return shipping instructions will be shared by our support team.
- In some cases, return pickup may not be required and a direct replacement may be provided.
8. Order Cancellation
- Orders can be cancelled only before dispatch.
- Once the order has been shipped, cancellation requests will not be accepted.
9. Contact Us
For any support or claim assistance:
Website: www.giftella.in
Email: support@giftella.in
Customer Support / WhatsApp: [Add Your Contact Number]
Important Note
By placing an order on Giftella, the customer agrees to all the terms mentioned in this policy.
Giftella reserves the right to modify or update this policy at any time without prior notice.